When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
What Personal Information do we Collect?
As part of our business operation, we collect and use certain personal information. This is strictly used by Bella Mammella and is not sold to any third parties. Personal information is used to:
- sell you products and provide you with a more personalized shopping experience
- respond to requests for information
- to process returns
- to provide you with additional information about upcoming promotions or events
We limit the amount and type of personal information collected to that which is necessary for our identified purpose.
We collect the following types of information:
- Telephone Number
- E-mail Address
- Credit Card information (when purchases are made by Credit Card)
At Bella Mammella we take pride in providing excellent customer service which includes ensuring our customers are satisfied with their purchases. If you are not completely satisfied with your purchase or if you have received a defective item, you have 14 days from the date you receive your purchase. To ensure your merchandise purchased at Bella Mammella is eligible for processing, please review our return policy.
- Merchandise must be returned within and up to 14 days after you received the item.
- Bella Mammella must be informed of any returns via phone before shipping out your return.
- Merchandise must not be used, washed, altered or soiled in any way to qualify for the return. i.e. deodorant stains, smoke smell, pet hair or stains or manufacturer tags removed are not acceptable. We reserve the right to refuse any return that is not in its original unworn condition.
- Merchandise must be accompanied by the original packaging including all tags attached to the products.
- Any merchandise marked as “Final Sale” cannot be exchanged or returned.
- Due to hygienic reasons, there are certain products that are final sale and not eligible for return or exchange: Abra (stick-on bra), panties, teddies, rompers and any lingerie sets that include a panty. Please check the return status of the product before purchasing.
- Sale and promotional items are final sale and not eligible for return.
- All items from The Bin section are considered Final Sale.
- Shipping charges are non-refundable.
- The customer is responsible for all return shipping charges unless the item received is incorrect or manufacturer's defect.
- We recommend that you send your return via an insured carrier. Bella Mammella will not be held responsible for returns that are lost in transit.
- Check that you are within the 14 day timeframe for product return.
- Contact Bella Mammella during regular business hours at 416.903.6767 or anytime via e-mail at email@example.com and request a return authorization number. Please explain in detail the reason for the return, the condition of the merchandise and any other information related to the return. (Returns that do not have a return authorization number will be sent back to the customer at the customers expense.)
- Write the return authorization number clearly on the outside of the package as part of the address.
- Ship the return to the following address:
Returns and Exchanges (RMA # XXX)
108-115 George Street
PLACING AN ORDER
We are pleased to offer multiple methods for placing an order:
On-Line Store: For each item you wish to purchase simply add the item to your cart.
By Telephone: Call us anytime during regular business hours at 416.903.6767. We would be happy to process your order over the phone. If we miss your call, simply leave us a voice message and we'll get back to you promptly.
By E-mail: E-mail us at firstname.lastname@example.org and we will gladly process your order.
At checkout, individuals are prompted with two options for payment:
- Paypal - pay with or without an account.
- General Payment - this option is available for individuals that are pre-ordering items for a Personal or Group Consultation and will pay at the time of the consultation.
Orders are shipped as soon as possible once the order is confirmed. Typically this is within 7 - 10 days. Processing and delivery times may vary due to product availability or shipping address.
- Bella Mammella uses Canada Post for its product shipments. Once Canada Post takes possession of the item Bella Mammella waives any right of ownership in favour of the buyer.
- Delivery of products is subject to the rules and regulations of the shipping company.
- We offer a flat rate shipping of $12.00 to Ontario addresses, $15.00 to all other provinces in Canada. **note that there may be additional charges for rural or difficult to deliver locations however we will always contact you in advance to advise you of this.
- Bella Mammella reserves the right to modify shipping fees at any time without notice.
- Local Pickup is reserved for individuals that are ordering items in advance of a Personal/Group Consultation and will be picking up their items at the consultation.
- At this time, Bella Mammella does not ship to addresses outside of Canada.
- Sales tax varies according to the shipping address (within Canada).
**Group Consultations are currently on hold.**
Our personal consultations are offered as a courtesy to interested individuals. There is no additional charge for this service.
About our Personal Consultations:
- Although we would love to be able to visit all our clients, our Personal Consultations have travel limitations. Please see Bella Help for the locations available. Note that some locations require a minimum number of guests.
- A Personal Consultation host is rewarded with a gift as well as discounts based on the total sales before tax. (Bin items are not included in the total sales) We reserve the right to change this program offer at any time and without notice.
- The Gift Value is the dollar amount of free Bella Mammella product. It is redeemable in Bella Mammella product only.
- We reserve the right to limit quantities of any one particular product when selecting Gift items.
All features, products, specifications and prices described on this Web site are subject to change at any time without notice. From time to time there may be information on this Web site that may contain inaccuracies, typographical errors or omissions that may relate to the product description, pricing and availability. We make no representation as to the completeness, accuracy or currency of any information on this Website. We reserve the right to make changes without notice. We reserve the right to limit the order quantity on any product. We have made every effort to display colours of our products as accurately as possible on our Website however the actual colour you see will depend on a variety of factors including your computer. The inclusion of any products on this Website does not imply or warrant that it will be available over the internet at any particular time.
DISCLAIMER OF WARRANTY
Access to this Web site is provided to our customers and prospective customers "as is" and "as available" and without warranty of any kind, whether express or implied. Bella Mammella reserves the right to block or deny access to the Website to anyone at any time for any reason.